AI customer support
True Reply answers your customers on the phone and in chat. When it isn't sure, it hands over to your team instead of guessing.
True Reply
Online
Hi, do you have a king room for tonight?
Yes — a king room is available tonight at $189. Want me to hold it?
Is parking included?
Valet is $45 a night, self-parking is $28.
Can you move my existing booking to Friday and apply my corporate rate?
That one needs a colleague — I'm passing you to the team now. They'll have this conversation.
Escalated, with the full context.
On the phone
It picks up, checks your systems, and only passes the customer to a person when the request needs one.
What it handles
The money slide
A five-minute customer conversation, side by side.
| Compare | True Reply | A human team |
|---|---|---|
| Cost per conversation | $1 | $10–20 |
| Availability | 24/7 | business hours, holidays, sick days |
| Consistency | follows your policy every time | varies by agent |
| When it isn't sure | hands to a human | — |
| Call recording and audit | every conversation | partial |
Priced per conversation. No seats.
It isn't perfect. About 1 in 60 of the answers it gives is wrong. That is why it refuses to guess on anything it isn't sure about, and passes those customers to a person with the context attached.